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How a customer-centric returns solution can strengthen your brand.

January 6, 2022

As returns are the last touchpoint customers have with you during a sales transaction, their experience here can highly influence their lasting impression of your brand. That’s why it’s important to understand the wants and needs of your consumer base. In order to craft a return policy that caters...

Blog E-commerce Consumer behaviour

The importance of flexible shipping options for consumer returns

October 25, 2021

A broad and flexible shipping network is just as important for returns as it is for deliveries. Especially in an age where speed and convenience are at the top of consumer’s minds. By being selective and partnering with a variety of postal carriers, brands can ensure that they’re tapping into...

Blog E-commerce Insights

Cycleon’s Peak Season Toolkit

September 16, 2021

Last year e-tailers witnessed their first ‘pandemic peak’. The heightened volumes usually seen throughout peak season were exacerbated by the rise in popularity and usage of e-commerce channels during the pandemic. As a result of store closures, peak season began earlier and lasted longer with...

Blog Consumer behaviour Peak season Quick tips

QUICK TIPS: How to Achieve More Sustainable Returns This Peak Season

September 7, 2021

How can returns be handled more sustainably this peak season? In a recent poll, we asked what would be the biggest challenge brands would face this peak. With the second most popular answer, 31% of respondents answered that handling returns sustainably would be the greatest challenge. To learn...

Blog Consumer behaviour Peak season Quick tips

5 Returns Predictions for Peak Season 2021

August 16, 2021

With e-commerce still dominating the retail sphere throughout the pandemic, peak season 2021 is sure to be as busy a time as ever for brands selling online. The prominence of e-commerce channels is growing every day and they’re set to account for over 20% of global retail sales by 2023 .With...

Blog E-commerce Consumer behaviour Insights Peak season

Whitepaper: Consumer returns during and after COVID-19

July 19, 2021

Drawing conclusions from the results of our global market study into how consumers around the world have preferred to return during the Covid-19 pandemic, and how they plan to afterward. Featuring insights into customer returns preferences with regards to topics such as first-mile transport,...

Whitepaper

Tackling the Issue of Serial Returners

July 13, 2021

Serial returning can be a major drain on your profit margins. So, it’s important to understand why this happens and what can be done to reduce how often it occurs. Doing so will help your business to retain the value of original sales and make your returns process less costly. Multiple returns...

Blog E-commerce Consumer behaviour Insights

3 Ways the Return Process Can Help Reduce the Environmental Footprint of Commerce

June 21, 2021

The production and sale of newly produced consumer items is not a sustainable practice. The manufacturing, transportation and packaging of these goods alone is impactful on the environment. A process that not only requires many materials, but also vast amounts of energy, which often derive from...

Blog E-commerce Sustainability

Reducing Lead Times to Optimize your Returns Flow

June 14, 2021

Do you have a returns backlog? Overwhelmed by customer service requests? Looking for support during peak times? These are all issues that retailers commonly face with returns management. Finding solutions to these complaints can save your brand both time and money. That’s where Cycleon...

Blog E-commerce how-to

Engaging with Marketplaces Through Returns

June 7, 2021

Engaging with online marketplaces is a great way to grow your brand and expand in new markets, both faster and with less effort. Selling through marketplaces can widen your consumer base by introducing your products to new audiences through existing and familiar platforms. To secure...

Blog E-commerce Marketplaces

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