Get in touch
Get in touch
Whitepaper: Consumer returns during and after COVID-19

Whitepaper: Consumer returns during and after COVID-19

Drawing conclusions from the results of our global market study into how consumers around the world have preferred to return during the Covid-19 pandemic, and how they plan to afterward. Featuring insights into customer returns preferences with regards to topics such as first-mile transport,...
Read More »
Product Returns for Slow Fashion Brands

Product Returns for Slow Fashion Brands

Ecommerce continues to boom with no end in sight. The past year has seen online sales increase by almost 50%, largely as a result of the Covid-19 pandemic which has introduced new audiences and created new dependencies on ecommerce. Fashion retailers have witnessed this digital transformation...
Read More »
Whitepaper: Consumer 'Return Reasons'

Whitepaper: Consumer 'Return Reasons'

For retailers, returns are an unavoidable daily occurrence. For purchases made in-stores return rates hover around 9%, rising to 30% for e-commerce orders. That’s 1 in 4 online orders that are likely to end up as a return, and this is costly for brands. Not only operationally and logistically,...
Read More »